BEHIND THE HATS
Frequently Asked Questions
Sizing & Fit
Below are some of are common questions about sizing & fit
Using a soft measuring tape, measure around the fullest part of your head, approximately 1cm above your ears and eyebrows. Compare your measurement with our Hat Sizing Guide to find your recommended size.
Returns & Exchanges
Below are some of are common questions about returns & exchanges
Shipping | Click & Collect
Below are some of are common questions about shipping and click and collect
Yes. Select Click & Collect at checkout and we'll let you know by email when your order is ready to collect from our Petone store. Online orders are generally processed Monday to Friday and Click & Collect orders are usually ready within 1–2 business days.
Choosing Your Hat
Below are some of are common questions about how to choose your hat
There are no hard and fast rules when it comes to choosing a hat. We can recommend styles based on your face shape, personal style, lifestyle and how you intend to wear it.
Choosing Your Felt
Below are some of are common questions about our felt hoods
Both are quality hatmaking materials, but they have different characteristics. Wool felt is made from sheep’s wool and offers a durable, versatile and more accessible option, while rabbit fur felt is finer and denser, with a softer feel and a more refined finish.
Custom Hats & Repairs
Below are some of are common questions about custom hats and repairs
Hat Care
Below are some of are common questions about how to care for your hat
Made in New Zealand
Below are some of are common questions about where our hats are made
Gifts & Gift Cards
Below are some of are common questions about gifts & gift cards
Absolutely. Enter the recipient's delivery address at checkout and let us know that the order is a gift. We can include a personal note if you'd like.
The recipient will receive a packing slip without pricing details, so they can contact us if they need assistance with an exchange.
Stock & Availability
Below are some of are common questions about stock and availability
Wholesale, Corporate & Group Orders
Below are some of are common questions about our wholesale and corporate orders
Made to order guide
Our made to order felt experience allows you to create a hat that’s uniquely yours, from choosing your preferred style and colour through to the finishing details. Each hat is...
How to clean and reshape your felt
A well-made hat is designed to be worn, and with a little care, it can last for years. Learn how to gently clean, reshape and store your Hills Hat so...
Choosing the right flat cap for your face shape
Find the flat cap shape that best complements your features. Explore our range of classic and contemporary silhouettes, from the streamlined Duckbill to the fuller Baker Boy.
Caring for your oilskin
Built for weather and made to age beautifully, our oilskin hats only get better with wear. Learn how to clean, re-wax and care for your oilskin to preserve its character...
