Default process shown are in New Zealand dollars.
Prices, promotions and product availability are subject to change without notice. We do our best to provide the most accurate, up-to-date information but errors may occur and we reserve the right to make changes without notice. If you have ordered a product that is subject to a price increase we will hold your order and inform you of the increase. If we are unable to contact you we will treat the order as cancelled.
Payment can be made through PayPal, Credit Card or Bank Transfer. Any Paypal, Bank or credit card details are not accessible by Hills Hats.
The availability information presented on our website is the most up-to-date information we have but errors do occur and this information does not represent a guarantee or promise of availability.
If a product is not in stock when you place your order we will do our best to let you know as soon as possible. We will also provide you with an estimate of when the product will be available or an option to cancel/change your order.
If you do not see the item, size, or colour you have been searching for please email or call us direct to ask as we may have extra stock in our factory.
Once you have submitted your order online, you are placing a legally binding order. After payment is cleared you will be sent a confirmation email. Please keep this for your records. You will then receive another email notifying you of your tracking number once your order has been dispatched (if applicable). If for some reason we have any issues with your order or do not have the item in stock, we will contact you with a solution and/or expected time of shipment.
We try our best to dispatch all orders within 48 hours from receipt of payment, Monday to Friday, pending availability. This excludes any custom or made-to-order hats. You’ll be notified if stock is currently unavailable and when we expect to be able to ship.
Domestic Shipping (within New Zealand):
All domestic orders are sent via NZ Post / Fastways. When your order is dispatched you will be emailed a track and trace number so you can track the progress of your shipment. Your order will require a signature on receipt so we suggest your order is delivered to an address where someone will be available to accept it.
All deliveries are Monday to Friday only. Please see below for estimated delivery times and note that any rural deliveries may take a few days longer. These are just guides and are in no way a guarantee or promise. If you require an urgent delivery please contact us directly before placing an order.
Shipping price is calculated automatically at checkout and will depend on the number of items you purchase and your location.
|Wellington||next working day||6|
|North Island||1-2 working days||10|
|South Island||2-3 working days||10|
|Rural North Island||2-4 working days||16|
|Rural South Island||2-4 working days||16|
THERE ARE DELAYS WITH ALL INTERNATIONAL PARCELS.
PLEASE REFER TO THE NZPOST WEBSITE FOR MORE INFO
All international orders are sent via NZ Post. When your order is dispatched you will be emailed a track and trace number so you can track the progress of your shipment, unless otherwise stated in the table below. Your order may require a signature on receipt so we suggest you order is delivered to an address where someone will be available to accept it.
Please see below for estimated delivery times and note the countries that will not have track and trace. These are just guides and are in no way a guarantee or promise. We dispatch the item as soon as we can and then NZ Post takes over. Once your order has arrived in your country, it will be passed on to an internal postal service.
Shipping price is calculated automatically at checkout and will depend on the number of items you purchase and your location. If you order more than one item and one or more items are unavailable, you will be notified and have the option of waiting until we can ship all items at once, paying an extra shipping charge or cancelling your order.
Hills Hats is not responsible for clearing any goods at the border of the destination. It is the responsibility of the customer to pay any taxes or duty (if applicable) for any orders entering other countries. Hills Hats has no control over these charges. Please contact your local customs office for current charges before you place an order with us, so you are not surprised by charges you were not expecting.
PRICE (NZ dollars)
2-6 working days
Cook Islands, Fiji, French Polynesia, New Caledonia, Niue, Norfolk Island, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu
5-7 working days
Brunei, Cambodia, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Micronesia, Myanmar, Papua New Guinea, Philippines, South Korea, Singapore, Taiwan, Thailand, Vietnam
6-10 working days
Austria, Bosnia, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Macedonia, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK, USA
5-7 working days
Afghanistan, Algeria, Argentina, Bahrain, Bangladesh, Bolivia, Brazil, Chile, Christmas Island, Colombia, Costa Rica, Cuba, Ecuador, Egypt, El Salvador, Ethiopia, Greenland, Iraq, Israel, Kazakhstan, Kenya, Mexico, Morocco, Nepal, Nigeria, Pakistan, Paraguay, Peru, Saudi Arabia, South Africa, Sri Lanka, Trinidad & Tobago, Turkey, Ukraine, Uruguay, Venezuela, Zimbabwe
6-10 working days
Returns and Exchanges
If you are unhappy with your Hills Hats order we are happy to accept a return or exchange within 30 days of the purchase date (notification to us must be made within 15 days). This excludes any made-to-order, custom or personalised hats. The hat must be returned in original condition, unworn and unlaundered with the original labelling and packaging.
All returns require authorisation from us. Any item returned without prior authorisation will not be accepted. Please email us with your returns request within 15 days from purchase date, stating the reason, your contact information and your order number. We will treat each return request individually and will email you with further instructions. Our returns address is:
30 Fitzherbert Street, Petone, Wellington 5012, New Zealand.
Please note that you are responsible for the costs of returning the item to us unless it was an error on our part. For your protection, we recommend that you use a tracked delivery service. The goods are your responsibility until they reach our warehouse, so make sure they are packed correctly and can’t get damaged on the way.
If you are returning an item because of an error on our part or because it is damaged, we will credit the cost of sending the hat back to us providing it passes inspection. We will only pass a credit or send a replacement once we have received and checked the original item returned.
Once the returned hat has passed inspection we will notify you via email. You will receive a replacement item or a credit/refund via your initial payment method.
Our size guide is just that – a guide. We have done our best to give you the information and instructions to obtain your head size but ultimately this is up to you to measure correctly. If you are returning a hat due to incorrect sizing we will not issue a refund but are more than happy to try and source you a better fit or you can exchange it for another hat. You will only be charged a delivery fee and any difference in price of the new item.
Any made-to-order, custom or personalized hat cannot be returned or exchanged. This includes all wool felt, fur felt and uniform hats.
All large quantity orders that are returned are subject to a 10% restocking fee.